Quotations, invoices, and payment
Services are provided by Defenzelite Private Limited. Your accepted proposal and invoice identify the scope, currency, applicable taxes, payment schedule, and authorised payment instructions. All plans are prepaid; postpaid options are not available. This website does not collect card details or provide an online checkout.
Most services are quoted to your requirements. Calculator estimates are for discussion; the final service scope and fees are confirmed before payment. Discounts apply only as stated in the accepted offer. A displayed currency conversion is illustrative and is not a promise of a live exchange rate.
Pay only through the instructions on a verified company invoice. Raise any discrepancy with sales@zwon.in before paying. Additional work, fees, or renewed periods require the agreement specified in your service terms.
AI sales outreach commitments
AI sales outreach plans are prepaid, with a minimum commitment of seven days and no postpaid option. The first seven days are non-refundable for a client’s change-of-mind cancellation, subject to mandatory rights and the non-delivery or deficient-service provisions below. You may cancel after the first seven days.
The start date, service period, any renewal arrangement, cancellation effective date, and treatment of unused prepaid days beyond the initial seven days must be confirmed in the written proposal before payment. “Cancel after seven days” does not by itself promise a full refund of a longer prepaid plan or remove a refund required by law.
Bot fees and optional follow-up fees are shown separately in the estimate. Taxes, discounts, separately scoped tools, contact data, and integrations follow the accepted proposal and invoice.
Other services and third-party costs
For advertising, social media, search, customer messaging, and e-commerce marketing, the proposal sets the prepayment schedule, notice requirements, cancellation consequences, and treatment of unperformed work. The outreach seven-day rule does not automatically apply to these services.
Work already delivered and expenses properly incurred under your agreement are considered when reconciling a cancellation. Advertising already delivered, consumed messaging credits, and committed third-party purchases may not be recoverable from the provider. Any deduction must be supported by the agreement, actual charges, and applicable law; it is not a blanket right to retain all prepaid money.
How to request cancellation or review a charge
Email sales@zwon.in with your business name, service or invoice reference, requested cancellation date, and the reason for the request. For an unresolved billing concern, copy legal@defenzelite.com. A phone discussion should be followed by written confirmation so both parties have a record.
We review the agreed scope, work delivered, unused amounts, and any approved commitments, then confirm the effective date and financial reconciliation in writing. Where a refund is due, we confirm the amount, any lawful deductions, the payment route, and the processing period. Applicable legal deadlines take priority over an administrative processing period.
Duplicate charges, non-delivery, and service deficiencies
Tell us promptly about a duplicate or incorrect charge, a service that has not been delivered, or work that materially differs from the agreed scope. Provide enough information for us to investigate; do not send full card details or payment authentication codes.
Depending on the circumstances and applicable law, the remedy may include correcting the work, completing delivery, adjusting a charge, or refunding an amount due. If we cannot perform an agreed service, we will address unperformed work and prepaid amounts under the agreement and law. A change-of-mind exclusion does not defeat a statutory remedy.
Your rights
Nothing in this policy limits a right, refund, remedy, or obligation that cannot lawfully be excluded. Mandatory law takes precedence over any conflicting wording. You may use lawful complaint, dispute, or payment-provider remedies. For escalation, email legal@defenzelite.com with your contact details, service or invoice reference, and the outcome you are seeking.