Company and service agreements
Zwon is a brand of Defenzelite Private Limited, CIN U72900MP2017PTC044406, with its registered office at Flat no. 5, Ground Floor, near Bharat Petroleum, Ayodhya Nagar, Lugharwara, Seoni, Madhya Pradesh 480661, India. “We” and “us” refer to that company.
The website describes paid advertising, sales outreach automation, customer messaging, social media, search optimization, and e-commerce marketing services. Browsing, contacting us, or using a calculator does not itself place an order or create a paid contract. An engagement requires agreement on its scope and commercial terms by authorised representatives.
An accepted written proposal or service agreement governs project-specific matters and takes precedence where it conflicts with general website terms, subject always to mandatory law. Changes to an existing agreement require the applicable agreement process; updating this page does not automatically amend it.
Scope, fees, and changes
Channels, deliverables, volumes, revisions, responsibilities, reporting, fees, taxes, payment dates, and timelines are confirmed in the accepted proposal. Planning packages do not automatically include implementation or ongoing management. Extra work or a change in scope must be agreed in writing, including its effect on price and timing.
Advertising spend, messaging credits, subscriptions, contact data, integrations, and third-party charges are separate where stated in the proposal. Calculator totals are estimates for the selected configuration, not payment receipts or guaranteed final quotations. See Payments, Cancellations & Refunds and the Service Delivery Policy.
Client responsibilities and approvals
You must have authority to engage us for your business and provide accurate instructions, required access, brand information, and timely approvals. You are responsible for rights to materials you provide, the accuracy of your product claims, and the permissions required to use your customer or prospect data.
Both parties must meet their own legal and platform obligations. Client approvals do not excuse unlawful conduct. Your team retains responsibility for business operations, customer decisions, fulfilment, and sales unless the agreement expressly assigns particular work to us.
Lawful website and campaign use
Do not misuse this website, attempt unauthorised access, introduce malicious code, or interfere with other users or systems. Services must not be used for deceptive claims, impersonation, harassment, unlawful spam, unauthorised data collection, or infringement of another person’s rights.
Campaigns must respect required consents, opt-outs, suppression lists, account permissions, and platform restrictions. WhatsApp outreach is for opted-in leads. We may decline or pause unlawful or unauthorised activity and address any resulting service or payment consequences under the agreement and law.
Platforms, automation, and results
Advertising, messaging, social, search, marketplace, and AI platforms have independent policies, review processes, fees, and technical limits. Their names or logos identify channels and do not imply a partnership, certification, or endorsement of Zwon.
Campaign results depend on factors including the offer, audience, budget, account condition, competition, and client follow-through. We do not guarantee a fixed number of leads, replies, sales, search rankings, AI citations, or returns. Bot capacity is a planning figure, subject to account and channel limits. AI-assisted output needs appropriate human review. These explanations do not remove our obligation to perform agreed services or remedy a breach.
Intellectual property and confidential information
Website content, branding, and creative assets are protected by their owners’ rights. Platform marks and licensed third-party materials remain the property of their respective owners.
Ownership, licences, source files, account access, and handover of commissioned work are governed by the written agreement. Pre-existing tools, templates, licensed assets, and third-party components may carry separate rights. The agreement should state the rights you receive before you pay.
Confidential information shared for an engagement must be used for the agreed purpose, with disclosure limited to authorised people, necessary providers or advisers, or legal requirements, subject to applicable confidentiality terms. Personal information is also covered by our Privacy Policy and any applicable data processing agreement.
Service concerns, termination, and liability
Report a service concern promptly with the relevant project details so we can review it. Cancellation, corrections, handover, refunds, support, and any liability allocation are governed by the accepted agreement and applicable law. No blanket exclusion of liability is created by this website.
Nothing in this policy limits a right, refund, remedy, or obligation that cannot lawfully be excluded. Mandatory law takes precedence over any conflicting wording. A lack of guaranteed marketing results does not exclude remedies for non-delivery, deficient services, fraud, or other legally actionable conduct.
Applicable law, disputes, and changes
These website terms are governed by Indian law, subject to mandatory protections that apply to the user or transaction. Project-specific governing law and dispute arrangements may be agreed in writing. Courts, regulators, and consumer authorities retain any jurisdiction and remedies that cannot be excluded by agreement.
For legal questions or a concern you cannot resolve through your service contact, email legal@defenzelite.com. We may update website terms for future use, identifying the revised date. Changes do not apply retroactively to an existing contract without the required agreement.