When work starts
Work starts according to the accepted proposal after the agreed prerequisites are in place. These may include payment, access to accounts, brand assets, customer permissions, instructions, and approvals. A website enquiry or calculator selection does not activate a campaign.
The proposal should specify the start date or start conditions, milestones, deliverables, dependencies, and the contact responsible on each side.
What delivery means
Delivery depends on the service you purchase. It may mean a strategy or audit document, prepared content, scheduled posts, configured outreach workflows, live advertising, agreed page updates, campaign sends, or a performance report. Your proposal identifies which are included.
Account setup, technical implementation, creative production, integrations, ongoing support, and source files are included only where agreed. Platform approval and audience response are not substitutes for defining our own deliverables clearly.
Review, approval, and revisions
We share the agreed work for review through the communication method set out for the project. Your team supplies accurate feedback and confirms approvals within the agreed schedule. Revision rounds, acceptance criteria, and any correction period belong in the proposal.
Silence is not automatically treated as approval by this policy. A new brief or additional work may require a revised quote and timeline, agreed in writing before proceeding.
Timelines and delays
Schedules depend on the agreed scope, timely access and feedback, available data, and relevant platform review or account requirements. If a dependency or interruption affects delivery, the revised plan should be communicated and agreed.
Platform outages, rejected advertising, account restrictions, or missing client inputs may affect timing. They do not automatically cancel either party’s obligations or remove a right to a remedy. Material delays and any cancellation consequences are handled under the agreement and applicable law.
Reporting, access, and handover
Reporting frequency, measures, delivery channels, and ongoing support are agreed for each service. Marketing outcomes and timing are not guaranteed merely because a task has been delivered.
On completion or termination, files, licences, account permissions, and client data are returned, transferred, retained, or deleted according to the agreement and applicable law. Third-party licences and required record retention may limit what can be transferred or deleted. Confirm handover responsibilities before the engagement starts.
Delivery questions and concerns
Contact sales@zwon.in with the service reference, expected deliverable, and details of the concern. For cancellation or a refund request, see Payments, Cancellations & Refunds. Unresolved legal or privacy issues can be referred to legal@defenzelite.com.
Nothing in this policy limits a right, refund, remedy, or obligation that cannot lawfully be excluded. Mandatory law takes precedence over any conflicting wording.